Gorgias is a one-stop support service for customer service and online chat. It consolidates customer support messages from each channel (email, chat, phone, etc.) in one place to help you optimize your support tickets.
Gorgias has the most powerful integrations with Shopify and Shopify Plus, so you can see order details for a customer, and return, cancel or duplicate orders without leaving the support app. Your support team will become more productive.
You will be able to manage conversations by email, chat, phone and social networks in one support window.
Some features:
- the ability to view the full chat with customers and the history of messages on different channels in one place;
- the ability to provide support for multiple stores from the same dashboard;
- the ability to give quick answers using ready-made templates.
Alternatives
Videos
Gorgias Integrations
