Gorgias integration with BigCommerce will allow you to connect your store to the support service, get complete customer information right in your support windows and add a chat to your site.

Gorgias uses machine learning to determine customer intent (what they are asking for) such as shipping updates, return policies, and exchange requests. This way you can set up automatic replies. Create response templates to help you answer the most common and recurring questions faster. Write the message once with custom data variables and save it as a macro for automatic reuse.

You can also monitor your team's performance with KPIs for support: first response time, decision time, one-touch tickets.