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Talkdesk is a cloud-based call center solution that helps businesses increase customer satisfaction while reducing customer support costs.
The solution uses Interactive Voice Response (IVR), Automatic Call Distribution (ACD) and Skill Based Routing, callers are routed to the agent who is most qualified to meet customized data needs.
Talkdesk displays caller name, picture, contact information, purchase history and contact history in the agent browser in real time so they can personalize their conversations. The system automates tasks, so a new profile is created every time a new contact calls.
If the call is missed, Talkdesk will send an email containing the call details, voicemail recording, and transcript. Managers and agents can also make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.
2023-04-13 16:57:00: Conversational #AI powers #contactcenter tools like virtual agents and #chatbots. It uses machine learning and natural language processing to help customers. Here are 5 benefits of using conversational AI in your contact center. https://t.co/5ePAljwNmM Twitter
2023-04-12 17:36:00: Despite reports of slow user adoption of Meta’s Horizon Worlds virtual reality platform, the #metaverse holds tremendous promise as a space in which people and organizations will interact in the future. Learn more: https://t.co/ZRm5dVNOqv
#CCaaS #contactcenter #finance Twitter
2023-04-11 17:59:01: With Spring finally in the air, Talkdesk Marketing Director, Kevin McNulty, shows us what spring cleaning can be done to your #contactcenter to upgrade your #CX. https://t.co/LNhd19SVug
#CCaaS #CXstrategy Twitter
2023-04-10 17:23:05: Join Digital Insurance and Talkdesk industry experts Bhavana Rana & Sendam 'Ravi' Ravikumar for an interactive discussion on insurer’s #CX and #AI strategies and learn how #insurance leaders are best leveraging their #contactcenter. Register here: https://t.co/DcFiwkFv1c https://t.co/62nhClSp94 Twitter
2023-04-07 16:22:05: Talkdesk is honored to be named a leader in the Gartner #MagicQuadrant and a customers' choice in the 2023 Gartner Peer Insights 'Voice of the Customer'! Download the report and see a smarter way to better #CX https://t.co/BdVV5NuHeU
#contactcenter #CXstrategy #CCaaS https://t.co/EgyNQoW51C Twitter
2023-04-06 16:10:06: Hot ? off the press: Talkdesk earned the #1 spot in the #G2 Spring Reports 2023 for Overall Global Grid for Contact Centers once again. Learn more: https://t.co/I6hpW9NytJ
#CCaaS #contactcenter #CX #customerservice https://t.co/NiATiO993q Twitter
2023-04-05 17:26:00: Join us on April 11th for a webinar where Talkdesk Financial Services and Insurance industry experts, explore insights revealed in the latest Talkdesk Research report, ''Building loyalty in insurance through elevated customer experiences''. Register here: https://t.co/DcFiwkFv1c Twitter
2023-04-04 17:43:05: Join us on May 3rd for a conversation exploring trends taking over #retail #customerservice. "The Art of the doable: #ChatGPT & Other Trends Transforming Retail Customer Service," will look at the innovations that can drive #CX forward. Register now: https://t.co/KZBbUjyKWM https://t.co/cisxjVaxib Twitter
2023-04-03 17:24:00: What are the 5️⃣ most important things to know in order to create a fantastic #retail experience? Talkdesk Industry Marketing Manager, Génesis Miranda Longo sat down with Authority Magazine to share her opinion.
https://t.co/zpjs0Gx5ls
#contactcenter #CX #customerservice Twitter
2023-03-31 17:55:23: We’re back from #Shoptalk and wanted to give a shoutout to all the amazing people who came out to our #WomenInRetail session. We couldn’t have asked for a better audience and hope you left feeling as inspired as we did, ready to take on the world of #customerservice. https://t.co/LOpKU5CeTo Twitter
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