Integration of Freshdesk with Talkdesk is designed to automate workflows, provide self-service, manage SLA and measure metrics so you can stay on top of all customer support issues.

You can provide a more personalized and productive customer experience by displaying relevant customer information when the call connects, eliminating the need for agents to search across multiple screens for relevant customer information. Everything on one screen.

Data is automatically synced between Talkdesk and Freshdesk to help you keep track of your team and agents through customizable reports and interactive dashboards.