SnapEngage integration with Talkdesk will allow you to add chat or bots to your support team and actively engage leads based on advanced rules or triggers, using bot technology to respond immediately when live agents are unavailable.

Automatically sync leads and contacts between SnapEngage and Talkdesk to ensure the latest customer information is always available and your agents deliver an exceptional customer experience. Upon receiving an incoming chat or call, agents will be able to view the complete customer interaction history, including Talkdesk call details and SnapEngage chat transcripts.