Slack integration with Talkdesk allows you to connect agents with industry-wide experts to provide better customer support. Embed messaging capabilities right into the agent and supervisor interface so customers can get quick help with one click. Plus, automate the delivery of key contact center notifications to the right people or groups in Slack so they can take action when conditions change in real time.

By using Slack tools directly from the Talkdesk agent desktop, agents can seamlessly connect with other agents, supervisors, or industry experts - without compromising customer service.