Talkdesk integration with Klaus allows you to expand Talkdesk's capabilities and improve the quality of your contact center.

Easily assess and identify customer service issues in real time. Create scorecards that reflect the needs of your business, filter the applications you would like to see, view conversations, and more.

View real-time KPIs by agent to ensure consistent agent performance and identify top and bottom performing agents. Provide transparent and actionable feedback.