Languages:
English
Localization:
World
Klaus is a cloud-based solution that helps customer support teams analyze conversations and collect feedback.
Key features include ticket management, filtered views, trend analysis, ratings management, activity tracking, and reporting. The Klaus platform allows administrators to view tickets filtered by criteria, check agent-customer conversations, and provide agent feedback.
It comes with a centralized dashboard that allows users to visualize performance metrics, including ratings, team review scores, and reviewer comments. In addition, users can assign role-based permissions to group members for settings such as peer review, manager review, and more.
Klaus makes it easy for businesses to filter the conversations they want to watch, rate them based on a custom scorecard, and notify agents who automatically received feedback via email or Slack.
2024-04-16 08:24:50: Klaus is now Zendesk QA Youtube
2024-03-27 08:39:34: How Liberty Uses Klaus to Provide Luxury Customer Service Youtube
2024-03-06 09:14:10: What's New – Klaus Product Update Webinar (March 2024) Youtube
2024-02-16 12:37:31: Overview of Klaus Youtube
2023-11-30 10:56:44: [Webinar] Human Customer Support is Now More Important Than Ever – How Can AI Help? Youtube
2023-11-24 08:26:47: Keeping High-Impact Support Interactions Front and Center: Spotlight expansion from Klaus ⚡️ Youtube
2023-11-02 11:02:18: AI's Impact on the QA Specialist Role in Customer Support [Podcast] Youtube
2023-10-26 07:02:13: How AI and Empathy Coexist in Customer Service with Sarah Hatter [Podcast] Youtube
2023-10-24 13:39:18: What book would you recommend to everyone working in CX? #customerservice Youtube
2023-10-19 13:48:58: What's new – Klaus Product Update Webinar (October 2023) Youtube
2023-03-30 14:07:05: ? 30 Most Influential People in Customer Service ?
Does someone you know deserve recognition?
Endorse a peer, someone leading the way in CX, or a company that goes above & beyond regarding customer support.
Nominate here ⬇
https://t.co/UgFHa6wzFP
#customerservice #CX https://t.co/9VgJ4NDlaT Twitter
2023-03-29 21:54:12: 100% CSAT is just a misspelling of 100% CATS https://t.co/5fSU5eZnaM Twitter
2023-03-01 15:38:22: 5/5
Download now to see how your #customersupport team matches up!
? Get the report here: https://t.co/kqGLcv2lO0 ? Twitter
2023-03-01 15:38:21: 2/5
Do you want to know how your #customerservice team stacks up against competitors?
#CSAT benchmark ➝ 85%
#IQS benchmark ➝ 88%
#NPS benchmark ➝ +47 Twitter
2023-02-02 18:09:02: Quality aficionados at Klaus are kicking off 2023 with an updated “What’s new” webinar.
Join us on 15 February at 4pm CET: https://t.co/3tXoL2CuY7
#whatsnew #customerservice https://t.co/9Gycc2eMhl Twitter
2023-01-05 14:07:00: We dug into the capabilities and limitations of Chat GPT, and plucked out some interesting prompts for customer service leaders.
Find them all here: https://t.co/vGmHkALgzA https://t.co/E539zmmVgN Twitter
2023-01-04 08:20:01: So here’s a story from A to Z
You’re doing B2B?
Better listen carefully
Brands all over the place
Who take up too much space
With no personality
When the key is actually
To be more free
Take some risks & embrace crazy.
As for Klaus?
Click, you’ll see:
https://t.co/7kRTHPoxJb https://t.co/8IbfHRutkp Twitter
Alternatives
Videos
Klaus Integrations
