Delighted
Languages:
Deutsch
English
Portuguese
Localization:
World
Delighted is a customer experience management platform designed to help organizations gather, analyze, and act on real-time feedback from customers, employees, and partners. With a focus on simplicity and powerful automation, Delighted enables companies to launch customized surveys across multiple channels and use actionable insights to drive growth, improve retention, and increase satisfaction.
Key Features
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Multiple Survey Types
Delighted supports various survey formats, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), Product/Market Fit (PMF), 5-star ratings, thumbs up/down, smiley face scales, and open-text custom surveys. Each format is easy to deploy and tailored to capture the sentiment and specific feedback needed for targeted improvement. -
Omnichannel Distribution
Surveys can be sent via email, SMS, web links, QR codes, in-app popups, or embedded on websites. Kiosk mode is also available for on-site interactions. These flexible options ensure broad reach and high response rates. -
Real-Time Analytics and Dashboards
Users get access to live dashboards with visual insights into key metrics like NPS trends, response rates, and customer sentiment. Responses can be filtered and segmented by demographic data, product usage, purchase history, and more to pinpoint critical insights. -
Automation and Triggers
Automated workflows allow surveys to be triggered by user actions such as purchases, support ticket closures, or subscription cancellations. This enables timely, relevant feedback and minimizes manual effort. -
Text Analytics and Sentiment Analysis
The platform includes built-in text analysis tools that automatically detect sentiment, extract keywords, and group feedback into meaningful themes. This makes it easier to interpret open-ended responses at scale. -
Customization and Branding
Surveys can be fully branded to match a company’s identity, including logos, colors, and custom messaging. Language localization is also supported for international audiences. -
Integration Ecosystem
Delighted offers direct integrations with major platforms including Slack, Zendesk, Salesforce, Intercom, HubSpot, Shopify, and many more. Webhooks and a developer API allow for seamless connection to custom systems and internal tools. -
Team Collaboration Tools
Built-in features support shared access, role-based permissions, comment threads on responses, and custom reports that can be scheduled or exported. Teams can work collaboratively across departments to respond to insights in real time. -
Security and Compliance
Delighted includes enterprise-grade security features such as two-factor authentication, SSO support, data encryption in transit and at rest, and compliance with global data privacy laws including GDPR and CCPA.
Use Cases
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E-commerce: Collect post-purchase feedback to refine products and services.
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SaaS: Understand user satisfaction after onboarding or feature updates.
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Customer Service: Measure support team performance using CSAT or CES.
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Human Resources: Run internal eNPS surveys to monitor team morale.
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Product Teams: Use PMF surveys to test market alignment before scaling.
Benefits
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Increases customer loyalty through proactive engagement
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Improves product and service quality by identifying problem areas
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Reduces churn through timely intervention based on feedback
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Enhances team accountability with transparent metrics
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Accelerates growth by aligning offerings with customer needs
User Experience
Delighted stands out for its minimalist design and ease of use. The platform is built with non-technical users in mind, enabling teams to launch surveys and generate insights with minimal training. Whether deploying a one-time survey or managing a continuous feedback loop, the intuitive interface supports a frictionless experience from setup to analysis.
Deployment & Availability
Delighted is a cloud-based SaaS solution accessible via any web browser. It offers tiered pricing plans to accommodate startups, growing businesses, and enterprise teams, including a free plan with limited responses for testing and small-scale use.
2024-09-02 20:46:53: All about properties and Alerts: Delighted Core Certification Module 6 Youtube
2024-08-30 20:42:23: All about editing CX surveys: Delighted Core Certification Module 5 Youtube
2024-08-28 18:24:43: All about distribution platforms and their metrics: Delighted Core Certification Module 4 Youtube
2024-08-28 15:03:05: All about Dashboard filters, Trends, and reports: Delighted Core Certification Module 3 Youtube
2024-08-27 20:40:13: All about creating projects: Delighted Core Certification Module 2 Youtube
2024-08-27 19:47:01: All about survey flows and the help center: Delighted Core Certification Module 1 Youtube
2024-08-20 22:50:56: Cater to mobile shoppers with Delighted Youtube
2024-08-15 21:05:40: Automating and integrating Delighted: Delighted Admin Certification Module 8 Youtube
2024-08-15 20:56:12: Investigating people and platform metrics: Delighted Admin Certification Module 7 Youtube
2024-08-15 20:43:58: Reporting on and editing feedback: Delighted Admin Certification Module 6 Youtube
2023-04-07 00:45:02: Ready to kickstart your survey program?💡Join a live demo session for a Q&A with our product team to learn how to get the most out of Delighted. Register today: https://t.co/atR9EM324q https://t.co/x1Yfdx31JOTwitter
2023-03-21 21:40:02: Customers interact with your brand in a myriad of ways and all of these interactions are customer touchpoints.📍👥 Optimizing them unlocks loyal, engaged customers. Learn how to identify and improve customer touchpoints in our latest post: https://t.co/nG4NwcjE7m https://t.co/ixsTpnIR2pTwitter
2023-03-16 20:47:02: Keep a pulse on customer insights with a feedback summary sent directly to your inbox. 📩 📊 With Delighted’s Email digests, you can decide the type of feedback you want to see and when for quick and easy CX action planning. https://t.co/VFB7MKPMLr https://t.co/kVpugLxmp6Twitter
2023-02-22 20:00:05: Customer success can help you:
🏆 Ensure customers achieve their goals
🤩 Increase customer retention
🔁 Reduce customer churn
…and more!
Learn how to implement a strong customer success strategy in our post: https://t.co/kMk1k8hl8d https://t.co/lGKe87EOQVTwitter
2023-02-07 21:26:35: 🔍🤔 What is nonresponse bias? It occurs when respondents do not participate in or complete your survey and can prevent you from getting the insights you need. Learn how to reduce nonresponse bias and improve survey response rates in our guide: https://t.co/ZbKak0QDKfTwitter
2023-01-20 19:08:01: We had lots of exciting product highlights last year, including:
📱 iOS widgets
💬 The G2 integration
📄 Our data retention feature
… and more!
Look back at 2022 with us in our most recent post: https://t.co/48x5XXckUX https://t.co/ZDWUQl0amkTwitter
2023-01-17 20:27:01: The steps to designing an effective survey include:
1️⃣ Identifying the survey’s purpose
2️⃣ Choosing the right questions
3️⃣ Ordering questions correctly
Learn how to take your survey’s design to the next level with our latest tips: https://t.co/jP8Cx5drUh https://t.co/IkNwS0aoJWTwitter
2022-12-13 19:00:06: 📣 Announcing Delighted Community, a dedicated Slack workspace for Delighted users!
Build connections with users, grow XM knowledge, and make the most of your account. Be part of our go-to group for new feature previews and beta testing.
Apply here: https://t.co/NdRhS84xOt https://t.co/06ZZZhHln2Twitter
2022-12-09 19:00:18: 👩💻 59% of startups are hybrid while 20% are fully remote. See how employee feedback programs help you pinpoint where your employees are most effective, boosting employee engagement, retention, and productivity: https://t.co/qzX7Bkh91P https://t.co/g7KrHyPX2zTwitter
2022-12-06 01:20:02: New post! 🎉 Find out how to maximize the 4 main levers of a free survey program for impactful feedback and high response rates. https://t.co/XZI6Cwadjj https://t.co/hQb1lA49HlTwitter
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