Languages: English
Localization: World

Delighted is a tool to quickly and easily collect actionable customer reviews in real time via email, website, or SMS.

Delighted uses the Net Promoter System to measure customer journey and takes care of all aspects of the customer feedback process, from collection and analysis to notification and distribution.

Delighted strives to be the sole source for managing customer, partner, vendor and employee surveys, enabling organizations of all sizes to build a customer-centric organization, align customer needs with business growth, measure customer voice over time, and actively reduce churn.

Delighted integrates with popular business applications, so testimonials can be easily incorporated into your existing workflow. It is designed for ease of use and has a robust feature set to serve both small businesses and established brands.

Because Delighted allows you to poll your customers in different ways, it makes sure that your customers are never overly polled from different sources.

2024-02-16 21:34:32: Embed Delighted HTML in your Mailchimp emails Youtube
2024-02-16 21:26:12: Embed Delighted Templates in HubSpot Youtube
2024-02-16 21:16:34: Adding Delighted HTML to Klaviyo Youtube
2024-01-22 19:43:33: Meet Delighted Surveys Youtube
2023-09-11 14:15:08: Getting Started with Delighted Surveys Youtube
2023-09-11 14:15:04: Delighted Surveys Demo Youtube
2023-09-11 14:15:00: Delighted Templates Demo Youtube
2023-09-11 14:14:54: Capturing respondent email addresses video Youtube
2023-05-11 12:57:36: 5 ways to use 5-star surveys Youtube
2023-04-07 00:45:02: Ready to kickstart your survey program??Join a live demo session for a Q&A with our product team to learn how to get the most out of Delighted. Register today: Twitter
2023-03-21 21:40:02: Customers interact with your brand in a myriad of ways and all of these interactions are customer touchpoints.?? Optimizing them unlocks loyal, engaged customers. Learn how to identify and improve customer touchpoints in our latest post: Twitter
2023-03-16 20:47:02: Keep a pulse on customer insights with a feedback summary sent directly to your inbox. ? ? With Delighted’s Email digests, you can decide the type of feedback you want to see and when for quick and easy CX action planning. Twitter
2023-02-22 20:00:05: Customer success can help you: ? Ensure customers achieve their goals ? Increase customer retention ? Reduce customer churn …and more! Learn how to implement a strong customer success strategy in our post: Twitter
2023-02-07 21:26:35: ?? What is nonresponse bias? It occurs when respondents do not participate in or complete your survey and can prevent you from getting the insights you need. Learn how to reduce nonresponse bias and improve survey response rates in our guide: Twitter
2023-01-31 17:19:40: Delighted Demo: Spanish Youtube
2023-01-20 19:08:01: We had lots of exciting product highlights last year, including: ? iOS widgets ? The G2 integration ? Our data retention feature … and more! Look back at 2022 with us in our most recent post: Twitter
2023-01-17 20:27:01: The steps to designing an effective survey include: 1️⃣ Identifying the survey’s purpose 2️⃣ Choosing the right questions 3️⃣ Ordering questions correctly Learn how to take your survey’s design to the next level with our latest tips: Twitter
2022-12-13 19:00:06: ? Announcing Delighted Community, a dedicated Slack workspace for Delighted users! Build connections with users, grow XM knowledge, and make the most of your account. Be part of our go-to group for new feature previews and beta testing. Apply here: Twitter
2022-12-09 19:00:18: ?‍? 59% of startups are hybrid while 20% are fully remote. See how employee feedback programs help you pinpoint where your employees are most effective, boosting employee engagement, retention, and productivity: Twitter
2022-12-06 01:20:02: New post! ? Find out how to maximize the 4 main levers of a free survey program for impactful feedback and high response rates. Twitter


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Qualtrics Customer Experience



Delighted Integrations

Help Scout
HubSpot CRM