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Delighted is a tool to quickly and easily collect actionable customer reviews in real time via email, website, or SMS.
Delighted uses the Net Promoter System to measure customer journey and takes care of all aspects of the customer feedback process, from collection and analysis to notification and distribution.
Delighted strives to be the sole source for managing customer, partner, vendor and employee surveys, enabling organizations of all sizes to build a customer-centric organization, align customer needs with business growth, measure customer voice over time, and actively reduce churn.
Delighted integrates with popular business applications, so testimonials can be easily incorporated into your existing workflow. It is designed for ease of use and has a robust feature set to serve both small businesses and established brands.
Because Delighted allows you to poll your customers in different ways, it makes sure that your customers are never overly polled from different sources.
2024-09-02 20:46:53: All about properties and Alerts: Delighted Core Certification Module 6 Youtube
2024-08-30 20:42:23: All about editing CX surveys: Delighted Core Certification Module 5 Youtube
2024-08-28 18:24:43: All about distribution platforms and their metrics: Delighted Core Certification Module 4 Youtube
2024-08-28 15:03:05: All about Dashboard filters, Trends, and reports: Delighted Core Certification Module 3 Youtube
2024-08-27 20:40:13: All about creating projects: Delighted Core Certification Module 2 Youtube
2024-08-27 19:47:01: All about survey flows and the help center: Delighted Core Certification Module 1 Youtube
2024-08-20 22:50:56: Cater to mobile shoppers with Delighted Youtube
2024-08-15 21:05:40: Automating and integrating Delighted: Delighted Admin Certification Module 8 Youtube
2024-08-15 20:56:12: Investigating people and platform metrics: Delighted Admin Certification Module 7 Youtube
2024-08-15 20:43:58: Reporting on and editing feedback: Delighted Admin Certification Module 6 Youtube
2023-04-07 00:45:02: Ready to kickstart your survey program??Join a live demo session for a Q&A with our product team to learn how to get the most out of Delighted. Register today: https://t.co/atR9EM324q https://t.co/x1Yfdx31JO Twitter
2023-03-21 21:40:02: Customers interact with your brand in a myriad of ways and all of these interactions are customer touchpoints.?? Optimizing them unlocks loyal, engaged customers. Learn how to identify and improve customer touchpoints in our latest post: https://t.co/nG4NwcjE7m https://t.co/ixsTpnIR2p Twitter
2023-03-16 20:47:02: Keep a pulse on customer insights with a feedback summary sent directly to your inbox. ? ? With Delighted’s Email digests, you can decide the type of feedback you want to see and when for quick and easy CX action planning. https://t.co/VFB7MKPMLr https://t.co/kVpugLxmp6 Twitter
2023-02-22 20:00:05: Customer success can help you:
? Ensure customers achieve their goals
? Increase customer retention
? Reduce customer churn
…and more!
Learn how to implement a strong customer success strategy in our post: https://t.co/kMk1k8hl8d https://t.co/lGKe87EOQV Twitter
2023-02-07 21:26:35: ?? What is nonresponse bias? It occurs when respondents do not participate in or complete your survey and can prevent you from getting the insights you need. Learn how to reduce nonresponse bias and improve survey response rates in our guide: https://t.co/ZbKak0QDKf Twitter
2023-01-20 19:08:01: We had lots of exciting product highlights last year, including:
? iOS widgets
? The G2 integration
? Our data retention feature
… and more!
Look back at 2022 with us in our most recent post: https://t.co/48x5XXckUX https://t.co/ZDWUQl0amk Twitter
2023-01-17 20:27:01: The steps to designing an effective survey include:
1️⃣ Identifying the survey’s purpose
2️⃣ Choosing the right questions
3️⃣ Ordering questions correctly
Learn how to take your survey’s design to the next level with our latest tips: https://t.co/jP8Cx5drUh https://t.co/IkNwS0aoJW Twitter
2022-12-13 19:00:06: ? Announcing Delighted Community, a dedicated Slack workspace for Delighted users!
Build connections with users, grow XM knowledge, and make the most of your account. Be part of our go-to group for new feature previews and beta testing.
Apply here: https://t.co/NdRhS84xOt https://t.co/06ZZZhHln2 Twitter
2022-12-09 19:00:18: ?? 59% of startups are hybrid while 20% are fully remote. See how employee feedback programs help you pinpoint where your employees are most effective, boosting employee engagement, retention, and productivity: https://t.co/qzX7Bkh91P https://t.co/g7KrHyPX2z Twitter
2022-12-06 01:20:02: New post! ? Find out how to maximize the 4 main levers of a free survey program for impactful feedback and high response rates. https://t.co/XZI6Cwadjj https://t.co/hQb1lA49Hl Twitter
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