Languages:
Deutsch
English
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Localization:
World
Deskero is a service for customer service. The service has a number of built-in additional functions that simplify the configuration of the workflow.
Deskero helps to manage multi-channel support, organize queries from various sources: e-mail, chat and social networks.
Features and functions Deskero:
- Multichannel: e-mail, chat, Twitter, Facebook, web, SMS.
- Import from E-mail.
- Rules for the appointment of tickets.
- Macros.
- Feedback.
- Knowledge base.
- Export of knowledge base to social networks.
- Online chat.
- Configuration of service levels.
- Open Rest API.
- Advanced script execution.
- Reports and analytics.
2015-08-06 16:37:22: What if your employees treated your customers the same way they are treated? http://t.co/k6kFNYX0r3 Twitter
2015-08-06 11:39:04: Will the phone as a #CustomerService channel finally die? http://t.co/aU9xH1EXEG Twitter
2015-08-05 16:37:06: Close the loop with employee feedback, it's for the best... #CX #CustomerService #CustomerCare http://t.co/fmfQYBFxaH Twitter
2015-08-05 11:39:01: How do you like the new features we recently introduced? http://t.co/SQU9SghztS http://t.co/m6ouMAP5Mi Twitter
2015-07-17 16:37:01: Listen, listen, listen and... listen even more. http://t.co/SNrtxRqFzW http://t.co/eb7ZiqlmM1 Twitter
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