PhoneBurner is a cloud-based power dialer software designed to boost outbound calling productivity for sales teams, call centers, and customer service professionals. It helps users make more calls, connect faster, and automate follow-ups—without the delays or drops of traditional dialing systems.
Key Features
1. Power Dialer
PhoneBurner’s power dialer allows users to dial up to 80 contacts per hour. Unlike predictive dialers, it offers instant live connections without annoying pauses. This leads to more effective conversations and a better customer experience.
2. CRM and Contact Management
The platform includes a built-in CRM that lets users manage contacts, organize call lists, track call history, and log notes. Contacts can be imported and grouped for targeted outreach.
3. Automated Workflows
With customizable call dispositions, PhoneBurner automatically performs actions after each call. These include sending emails or texts, updating contact status, and logging activity. This saves time and reduces manual work.
4. Call Tracking and Analytics
Managers and teams get access to detailed call reports, performance dashboards, and call recordings. These tools help track KPIs, monitor agent activity, and improve team performance through coaching.
5. Lead Distribution
PhoneBurner supports automatic lead distribution. Leads are assigned based on custom rules, such as availability, round-robin, or territory. This helps teams follow up quickly and efficiently.
6. Local Caller ID
To improve answer rates, PhoneBurner can display a local phone number that matches the contact’s area code. This increases trust and call pick-up rates.
7. Call Recording and Monitoring
Calls can be recorded for quality assurance and training. Managers can listen to calls live or review them later to support coaching and compliance efforts.
8. Integrations and API
PhoneBurner integrates with popular CRMs and tools like Salesforce, HubSpot, Zoho, and Zapier. It also offers API access for custom integrations.
9. Spam Detection and Number Health
The platform includes tools to monitor the reputation of calling numbers and reduce the chance of being marked as spam. This helps maintain high deliverability and protects your brand.
10. Browser-Based and Remote Ready
PhoneBurner works entirely from the browser—no downloads or complex setup needed. It’s ideal for remote teams or users working from different locations.
Use Cases
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Sales Teams – Maximize outbound calls and close more deals.
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Recruiters – Quickly connect with candidates and follow up faster.
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Customer Support – Reach out to clients and resolve issues with ease.
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Real Estate and Insurance Agents – Stay in touch with leads and manage follow-ups effortlessly.
Benefits
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4x more calls per hour
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No call delays or awkward pauses
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All-in-one contact and call management
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Fast setup and user-friendly interface
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Unlimited calling included in all plans
Pricing
PhoneBurner offers flexible monthly and annual plans. All plans include unlimited dialing within the U.S. and Canada, CRM features, and email automation. Tiers vary based on features like call monitoring, API access, and dedicated numbers.
Conclusion
PhoneBurner is a powerful and user-friendly sales dialer that helps teams work smarter, not harder. With advanced dialing tools, automation, CRM integration, and real-time analytics, it’s an ideal solution for anyone who needs to make high volumes of outbound calls. Whether you’re a small business or a large team, PhoneBurner helps you connect faster, follow up smarter, and close more deals.