LiveAgent: All-in-One Support Solution

LiveAgent is a powerful help desk and customer service platform that unifies communication channels into a single, easy-to-manage workspace. Built for businesses of all sizes, it combines ticketing, live chat, call center, and social media support to ensure no customer query goes unanswered. By organizing all customer interactions—email, chat, voice, contact forms, and social networks—into structured support tickets, teams can respond quickly and consistently. With automation, performance analytics, and self-service tools included, LiveAgent not only reduces response times but also improves agent productivity and customer satisfaction. Its flexible design and scalable pricing make it ideal for startups, growing teams, and large enterprises alike.

Key Features

• Universal Ticketing System: Every message—whether from email, chat, or social media—is converted into a searchable support ticket. Tickets can be tagged, prioritized, and assigned to the right agents or departments, with real-time updates and internal collaboration tools.

• Live Chat Widget: Enable real-time communication with website visitors. Customize chat buttons, set up proactive chat invitations, and monitor active visitors. The chat system also includes typing previews, file sharing, and chat-to-ticket conversion.

• Integrated Call Center: Handle inbound and outbound calls directly from the dashboard. Features include IVR trees, call routing, internal call transfers, call recording, and browser-based softphone access.

• Social Media Integration: Connect Facebook, Twitter, Instagram, WhatsApp, and Viber accounts. Messages and comments automatically turn into tickets, allowing your support team to respond from one interface.

• Knowledge Base Builder: Create branded self-service portals with articles, FAQs, and forums. Helps customers find answers without contacting support, reducing the ticket load.

• Automation Rules: Streamline repetitive tasks using time-based or event-based automation. Auto-assign tickets, trigger responses, enforce SLAs, or escalate issues automatically.

• Analytics & Reporting: Get insights on agent performance, ticket volume, resolution time, and customer satisfaction. Customizable dashboards and exportable reports support better decision-making.

• Multi-language & Multi-brand Support: Serve customers across different languages and brands from a single system. Customize portals, messages, and templates for each brand or region.

Use Case Highlights

• E-commerce: Centralize customer questions from website chat, email, and social platforms. Automate returns, refunds, and shipping inquiries.

• SaaS Providers: Onboard users via live chat, offer documentation in the knowledge base, and provide technical support through tickets.

• Call Centers: Handle thousands of daily calls with built-in VoIP tools, IVR routing, and live monitoring.

• Educational Institutions: Manage inquiries from students and parents, support enrollment, and provide help with digital platforms.

• Agencies and Freelancers: Track all client communications, set priorities, and provide branded support portals.

Benefits

• Improved Efficiency: Agents handle more requests in less time thanks to ticket automation and multichannel visibility.

• Reduced Response Times: Real-time chat and automated ticket routing reduce wait times and improve first-response rates.

• Increased Customer Satisfaction: Fast, consistent, and friendly support across channels keeps customers loyal and happy.

• Scalability: From small teams to large enterprises, LiveAgent adapts to your team size, support load, and growth pace.

• Cost-Effective: A wide range of features are available at competitive pricing, with a free tier for small teams or trials.

• Data Security: GDPR-ready infrastructure, SSL encryption, and customizable access roles ensure customer data is safe.

User Experience
LiveAgent is designed for simplicity without sacrificing power. The interface is clean, intuitive, and logically organized. Agents can switch between tickets, calls, and chats in seconds, while managers can monitor performance in real-time. Setup is straightforward, and support resources include tutorials, onboarding guides, and live assistance. Customization options—from chat widget styling to workflow automation—make it easy to align the platform with your brand and process. On mobile or desktop, LiveAgent delivers a consistent, responsive experience that enables customer support teams to work smarter, not harder.