Helpwise is a powerful shared inbox and communication platform designed to streamline collaboration among teams across various customer communication channels. Whether you’re managing customer queries from email, SMS, live chat, WhatsApp, Facebook, Instagram, or even Slack, Helpwise brings all conversations into a single, centralized workspace. This reduces clutter, eliminates the need to share logins, and increases transparency and accountability within your team.
Built for modern support, sales, and operations teams, Helpwise helps businesses deliver fast, personalized, and consistent customer service. It is especially useful for small to mid-sized businesses that handle a high volume of customer interactions and want a user-friendly solution that scales.
What Makes Helpwise Stand Out?
At its core, Helpwise is more than just a shared inbox—it’s a full-fledged communication hub that integrates deeply with your favorite tools and CRMs, supports multiple channels, and enables smooth internal collaboration.
Whether you're a startup looking to manage your email more effectively or an enterprise seeking a more scalable customer support solution, Helpwise can adapt to your needs.
🔑 Main Features of Helpwise
📥 Shared Inboxes
- Create shared inboxes for team email accounts (like support@ or info@).
- Assign, tag, and track conversations efficiently.
- Prevent duplicated responses with collision detection and real-time activity updates.
💬 Multi-Channel Communication
- Manage conversations from Email, SMS, WhatsApp, Facebook, Instagram, Live Chat, Webchat, and Slack in one dashboard.
- Respond faster by eliminating the need to switch between platforms.
🛠️ Automation Rules
- Automate repetitive tasks like assigning conversations, sending canned responses, or tagging based on message content or sender.
- Use conditional logic to improve productivity and response times.
👥 Team Collaboration Tools
- Mention teammates in private notes within a conversation thread.
- Assign conversations to the right team member.
- Track accountability with internal discussion history and user activity logs.
📊 Advanced Analytics & Reporting
- Get detailed insights into response time, resolution time, team performance, and more.
- Export reports or integrate analytics with your internal systems.
🔌 Integrations
- Seamlessly connect with tools like:
- CRMs: HubSpot, Salesforce, Zoho CRM
- Helpdesks & Support tools: Slack, Aircall, JustCall
- Project management: Trello, Asana
- E-commerce: Shopify
- Use Zapier, API, and Webhooks for custom workflows and automation.
💡 Knowledge Base & Self-Service
- Create a branded self-help center for your customers.
- Embed articles in your live chat to offer 24/7 support even when your team is offline.
📱 Mobile Apps
- Available for Android and iOS, so your team can respond to customers from anywhere.
🔒 Security & Access Control
- Role-based access and permissions.
- Audit logs for transparency.
- Data encryption and compliance with major privacy standards like GDPR.
🌍 Use Cases Across Departments
- Support Teams: Streamline responses, reduce response time, and boost CSAT.
- Sales Teams: Centralize inbound leads from multiple channels.
- Operations Teams: Improve coordination with clients, vendors, or internal teams.
- HR & Finance: Use shared inboxes for recruitment or vendor communication.
✅ Why Teams Choose Helpwise
- Easy setup and onboarding with modern UX.
- Affordable plans tailored to team sizes and needs.
- 24/7 support and a comprehensive help center.
- Helps eliminate miscommunication and empowers faster decision-making.
In Summary, Helpwise is an all-in-one team inbox and omnichannel communication platform that empowers your teams to work together seamlessly. With powerful collaboration tools, automation, and deep integrations, Helpwise makes it easier to stay on top of customer conversations and deliver high-quality support without the chaos.
2023-03-30 18:13:28: Think of these tests as a sneak peek into a candidate's skill set, but don't stop there!
Make sure to round out your evaluation with thorough interviews, and reference checks to make an informed hiring decision. Twitter
2023-03-30 18:13:27: ⭐Shadowing
In this, a candidate observes and works alongside a current support agent to get a feel for the role (best for the probation period). Twitter
2023-03-30 18:13:26: ⭐Behavioral interviews
These focus on a candidate's past behavior to predict their future behavior. Questions about specific past situations can be asked to evaluate abilities, skills, and job fit. Twitter
2023-03-30 18:13:25: ⭐Skills tests
These are used to evaluate the candidate's technical ability and knowledge in areas such as product knowledge, problem-solving, and communication. Twitter
2023-03-30 18:13:24: ⭐ Role-playing exercises
This type of exercise can be used to simulate real-life scenarios that a support agent may encounter on the job and tells you how they would handle the situation. Twitter
2023-03-30 18:13:23: Let's be honest - while hiring support agents looking at resumes (that are often similar) is not enough. It's the qualities that are not listed on paper that really make a difference.📈
You must dig deeper and put the potential candidates to test. Here's how 👇 Twitter
2023-03-29 18:30:32: Step 5 - Finally, make sure to proofread and edit the email before sending it to the customer.
Check for any spelling or grammar errors, and ensure that the email is clear and easy to understand. Twitter
2021-03-08 13:40:52: Omnichannel Strategies & Frameworks for Owning Your Customer Experience Youtube
2020-10-28 18:52:58: New Feature Launch: Engage by Helpwise Youtube
2020-10-26 12:02:29: Zoho CRM - Helpwise integration Youtube
2020-10-23 19:22:19: Helpwise - Shared Inbox and Email Collaboration Tool for Businesses Youtube
2020-10-21 16:07:39: Asana integration with Helpwise Youtube
2020-10-14 18:49:27: Hubspot integration with Helpwise Youtube
2020-10-09 19:21:08: Pipedrive integration with Helpwise Youtube
2020-09-30 19:06:40: Helpwise - Shared Inbox for Emails, SMS, Social Media and Website Chats Youtube
2020-09-28 13:16:46: ActiveCampaign integration with Helpwise Youtube
2020-09-22 18:44:49: An Inside Look: How Helpwise uses Helpwise and how to structure shared inboxes. Youtube
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