Helpwise is an easy-to-use shared mailbox solution that keeps your team on the same page (literally) to keep track of who is doing what.
You will be able to assign emails and follow-up to the correct team member to never send duplicate or conflicting information to your customers again. With Helpwise, each team member will receive a separate login to access the same account so that they can track each member of your team in the future.
Your entire team will reply to emails directly from the shared inbox, where each team member can add tags, leave notes and chat in real time in a chain of letters.
With the help of the stored answers function, you can use your existing knowledge base to solve common queries (For example: “No, you cannot get our product for free”).
You can even set up automation rules and set up workflows to manage email downloads to save your team from routine tasks. Among other things, Helpwise integrates with other business tools to improve productivity and growth.
2023-03-30 18:13:28: Think of these tests as a sneak peek into a candidate's skill set, but don't stop there!
Make sure to round out your evaluation with thorough interviews, and reference checks to make an informed hiring decision. Twitter
2023-03-30 18:13:27: ⭐Shadowing
In this, a candidate observes and works alongside a current support agent to get a feel for the role (best for the probation period). Twitter
2023-03-30 18:13:26: ⭐Behavioral interviews
These focus on a candidate's past behavior to predict their future behavior. Questions about specific past situations can be asked to evaluate abilities, skills, and job fit. Twitter
2023-03-30 18:13:25: ⭐Skills tests
These are used to evaluate the candidate's technical ability and knowledge in areas such as product knowledge, problem-solving, and communication. Twitter
2023-03-30 18:13:24: ⭐ Role-playing exercises
This type of exercise can be used to simulate real-life scenarios that a support agent may encounter on the job and tells you how they would handle the situation. Twitter
2023-03-30 18:13:23: Let's be honest - while hiring support agents looking at resumes (that are often similar) is not enough. It's the qualities that are not listed on paper that really make a difference.?
You must dig deeper and put the potential candidates to test. Here's how ? Twitter
2023-03-29 18:30:32: Step 5 - Finally, make sure to proofread and edit the email before sending it to the customer.
Check for any spelling or grammar errors, and ensure that the email is clear and easy to understand. Twitter
2021-03-08 13:40:52: Omnichannel Strategies & Frameworks for Owning Your Customer Experience Youtube
2020-10-28 18:52:58: New Feature Launch: Engage by Helpwise Youtube
2020-10-26 12:02:29: Zoho CRM - Helpwise integration Youtube
2020-10-23 19:22:19: Helpwise - Shared Inbox and Email Collaboration Tool for Businesses Youtube
2020-10-21 16:07:39: Asana integration with Helpwise Youtube
2020-10-14 18:49:27: Hubspot integration with Helpwise Youtube
2020-10-09 19:21:08: Pipedrive integration with Helpwise Youtube
2020-09-30 19:06:40: Helpwise - Shared Inbox for Emails, SMS, Social Media and Website Chats Youtube
2020-09-28 13:16:46: ActiveCampaign integration with Helpwise Youtube
2020-09-22 18:44:49: An Inside Look: How Helpwise uses Helpwise and how to structure shared inboxes. Youtube
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