Integration of Salesforce CRM with Helpwise will allow you to receive notifications about Helpwise activities in Basecamp chat. You will also be able to track Helpwise activity in real time right from Basecamp's chat. Helpwise will automatically send messages about various activities in your Basecamp chat.

Every message sent to Basecamp will contain a link to open a Helpwise conversation. This will allow you to directly open a conversation from Basecamp. Every time a member of your team mentions you in a Helpwise conversation, you will receive a notification in Basecamp.