Frontapp is a customer communication platform that combines emails, applications and information about partners in one window. With Front, every employee in your company can have a positive impact on the quality of customer service.
With the help of Frontapp tools you can organize all your correspondence in one window. Whether it's your company's email, Twitter, your favorite apps or team chat, from now on you will be able to manage it all directly from Frontapp.
The platform allows you to organize all your company activities in one window. Comment on emails, share drafts of emails in real time and collaborate easily to get the job done faster.
Your manager can create tasks and projects, assign responsibility for their execution, and open or close access to information for individual employees. At any moment of time, the manager has access to the information - whether the employee or the group of employees is working on it, whether they are not overloaded or on the contrary idle.
With the analytics system, you'll be able to view reports on customer communication activities, share key results with clients, and identify areas for improvement in customer service.
Front is a customer operations platform designed to help teams enhance their communication and deliver superior service at scale. It offers a variety of features to streamline team collaboration and customer interactions:
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Collaboration: Front enables team collaboration on customer conversations with shared inboxes, comments, and assignments, fostering a more integrated approach to customer service.
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Omnichannel Inbox: It supports managing customer conversations across various channels, including email, live chat, and social media, ensuring a seamless communication experience.
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Workflow Automation: Front helps automate repetitive tasks and create custom workflows, which enhances operational efficiency.
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Analytics: The platform provides detailed insights and reports on individual and team performance, identifying areas for improvement and recognizing high-performing team members.
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Integrations: Front integrates with third-party platforms, consolidating customer history and account information, which allows for more personalized interactions.
Front offers several pricing plans, including Starter, Growth, and Scale plans, each with different features and add-ons. The platform is widely used, with over 8,500 businesses utilizing it and over $204 million in venture funding from reputable firms and investors.
For more detailed information, you can explore their website and the specific pages on their product, pricing, company background, and download options through the provided links.
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