8x8 – Cloud Communications Platform for Modern Businesses

8x8 is a robust cloud-based communications platform that offers businesses a unified solution for voice, video, messaging, and contact center services. Designed for organizations of all sizes, 8x8 provides an all-in-one platform that enhances internal collaboration and optimizes customer interactions.

Key Features

Unified Communications (UCaaS)
8x8's unified communications system includes VoIP-based business phone services, team chat, video meetings, and file sharing—all within one platform. Teams can collaborate in real-time across devices and locations, making remote and hybrid work seamless and productive. The intuitive interface supports desktop and mobile apps, allowing users to stay connected from anywhere.

Cloud Contact Center (CCaaS)
The 8x8 Contact Center offers multichannel support including voice, chat, email, and social media. It’s powered by intelligent routing, real-time reporting, and AI-driven analytics. Features like call recording, performance tracking, and agent coaching tools make it a valuable solution for improving customer service operations.

Integrated Video Conferencing
8x8 includes high-quality, secure video conferencing capabilities with screen sharing, recording, and meeting analytics. Video calls can support large groups, making it suitable for both internal meetings and customer-facing events.

Business SMS and Team Messaging
Integrated messaging allows for one-on-one and group chats, while business SMS lets companies interact with customers via text. This flexibility keeps communication flowing across multiple channels without switching apps.

Global Reach and Scalability
8x8 supports global businesses with a scalable infrastructure and local presence in over 55 countries. The platform is designed to grow with your business, offering flexible plans and easy user management for scaling teams.

Advanced Analytics and Reporting
Detailed analytics dashboards provide visibility into call volumes, customer interactions, agent performance, and system usage. These insights help drive data-informed decisions and improve operational efficiency.

Security and Compliance
Built with enterprise-grade security in mind, 8x8 adheres to international standards including GDPR, HIPAA, and ISO certifications. The platform features secure data encryption, identity management, and fraud prevention tools.

APIs and Integrations
8x8 integrates with popular business tools such as Microsoft Teams, Salesforce, Google Workspace, and Zendesk. Open APIs are available for deeper customization, allowing businesses to embed communication features into their existing systems and workflows.

Benefits

• All-in-one platform reduces the need for multiple communication tools

• Easy deployment and centralized management via the cloud

• Enhanced mobility and remote work support

• Improves customer satisfaction through smarter contact center operations

• Flexible plans to fit the needs of small teams or enterprise-level organizations

• Built-in redundancy and 99.999% uptime for reliable performance

Ideal Use Cases

8x8 is suitable for businesses in industries like customer support, sales, healthcare, education, finance, and remote services. It's a solid fit for companies looking to unify their communications, improve client engagement, or enable a global workforce with reliable, secure communication tools.

With its comprehensive features and scalable architecture, 8x8 delivers a modern communication solution that meets the demands of today’s connected business environment.