Chat Services and Messaging Platforms / 2

Customerly

Customerly is a customer lifecycle management solution for customer service companies to manage customer relationships, provide support, collect feedback, and automate processes such as email marketing and request routing.

Daktela

Daktela is a one-stop contact center solution ideal for small and medium businesses.

Dialogflow

Dialogflow is a conversational AI platform for building chatbots and voice assistants that understand natural language and integrate across websites, apps, and messaging channels easily and efficiently.

Drift

Drift is a cloud chat, including for in-app messaging and email management. Helps sales and marketing. Drift offers customizable chat widgets, email actions for abandoned chats, chat histories, campaign automation and AI-enabled chatbot.

Elevio

Elevio is a self-service training and customer support platform that helps users create and manage a knowledge base. It offers integrated content management tools and also allows users to import content from existing knowledge bases.

Eventbrite

Eventbrite is a user-friendly platform for creating, promoting, and managing events, offering flexible ticketing, marketing tools, and secure payment processing.

Facebook Messenger

Facebook Messenger is one of the best platforms for chatting via text, SMS, video, voice or encrypted messages.

Flock

Flock is a cloud-based tool that makes team communication easier.

FocalScope

FocalScope is an omnichannel customer service platform that centralizes email, chat, voice, and messaging into one system. It helps teams manage support workflows, automate routing, track SLAs, and monitor performance. Designed for growing businesses, it brings structure, visibility, and scalability to customer support operations across multiple communication channels.

Freshchat

Freshchat is an instant messaging cloud solution that helps sales and customer service teams interact with potential buyers. Key features of the solution are automated messages, campaigns in applications, automatic generation of potential customers using chat bots, and integrated customer self-service.

Giphy

GIPHY is a platform for discovering, creating, and sharing animated GIFs and stickers, widely used in social media, messaging, and marketing for expressive digital communication.

Glasscubes

Glasscubes is a client information collection platform for accounting firms. It helps teams request records, automate reminders, centralize responses, and track progress in real time. With AI-assisted data handling and secure document exchange, it aims to reduce chasing, improve response speed, and make tax, audit, and payroll workflows more efficient.

HelpOnClick

HelpOnClick is a cloud-based live chat solution that helps businesses communicate with website visitors in real time, improve conversions, and deliver efficient, personalized customer support across devices.

Helpwise

Helpwise is a shared inbox platform that centralizes customer communication across email, chat, and social channels, improving team collaboration, response time, and overall support quality.

Heyday

Heyday is a complete AI-powered chat solution for e-commerce, support, and marketing teams.

Intelswift

Intelswift is a AI platform that automates customer support across chat and voice. Using LLM-powered agents in 100+ languages, it resolves common requests 24/7, unifies web chat, messengers, email, and calls, and escalates complex cases to humans. No-code workflows, knowledge base, analytics, and GDPR/ISO/SOC2 compliance reduce costs and boost satisfaction.

Intercom

Intercom is a customer messaging platform combining AI chatbots, live chat, and helpdesk tools to deliver fast, personalized support, automate workflows, and enhance customer experience across web and mobile.

Kayako

Kayako is an omnichannel customer support platform that centralizes email, chat, and messaging into one shared inbox. It helps teams manage tickets, automate workflows, maintain full customer context, and deliver faster, more consistent support experiences at scale.

LiveCall

LiveCall is a lead generation and callback tool designed to speed up response times and improve the effectiveness of lead generation campaigns.

LiveChat

LiveChat is a customer communication platform that helps businesses manage live chat support, engage website visitors, generate leads, and improve service operations. It combines real-time messaging, automation, analytics, and integrations in one platform, supporting ecommerce, SaaS, and service teams looking to streamline customer conversations and improve response efficiency.