Daktela is a one-stop contact center solution ideal for small and medium businesses.

The solution combines virtual PBX, omnichannel contact center technology, real-time analytics, integrated CRM and support services, and offers a single platform with rich APIs to help companies increase productivity and improve customer experience.

Daktela provides integrated global voice, SMS and DID numbers from over 70 countries and is committed to helping provide 24/7 customer support.

Daktela will automatically record all messages across all channels with your customers to a special custom card in CRM. By registering and maintaining this communication history and presenting it to the agent at the right time, Daktela significantly increases the productivity and quality of customer service in general.

Daktela can run as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.