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Freshchat is an instant messaging cloud solution that helps sales and customer service teams interact with potential buyers. Key features of the solution are automated messages, campaigns in applications, automatic generation of potential customers using chat bots, and integrated customer self-service.
Freshchat offers a priority inbox that helps sales teams manage and respond to customer requests. In addition, FreshChat includes features such as custom toolbars for individual team members, widgets, team segmentation, customer information, and more.
The CRM autoload feature allows chat robots to automatically update potential customers in a database for sales teams. Users can also set up multilingual FAQs to help answer customer requests. Assignment rules allow companies to assign conversations to specific team members or groups based on pre-defined conditions.
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Freshchat Integrations
