Customerly is a customer lifecycle management solution for customer service companies to manage customer relationships, provide support, collect feedback, and automate processes such as email marketing and request routing.

The versatile tool provides modules for live chat, customer information, surveys, marketing, CRM, and more, and all modules are fully integrated to provide streamlined customer management workflows.

To help businesses manage their entire customer lifecycle while building and strengthening relationships with them, Customerly offers tools to handle service requests, collect feedback, analyze customer behavior, and more.

The live chat feature allows businesses to create and install a customizable live chat widget on their websites to attract new customers. When a client posts a message in the chat widget, their request is automatically routed to the appropriate team member on the client-back end based on the message content and the client's data. The customer chat feature also supports two-way video calling, photo attachment, and screen sharing to help resolve a case.

Companies can segment customers within Customerly to conduct targeted marketing campaigns or send automated messages or surveys. Audiences can be segmented based on rules and conditions, such as how long they have been a customer, when they last performed an action, etc.

Email campaigns can be created in Customerly using email template creation tools, and campaigns can be analyzed in terms of openings and click-through rates.