Heymarket – Unified Business Messaging Platform

Heymarket is a powerful, all-in-one business messaging platform that enables teams to manage SMS, MMS, and popular messaging apps like WhatsApp, Facebook Messenger, Apple Messages for Business, and Google Business Messages from a single shared inbox. Designed for both small businesses and enterprise teams, Heymarket streamlines two-way conversations across departments, improving responsiveness and communication with customers, leads, and internal teams. Its blend of automation, personalization, AI-enhanced tools, and CRM integrations makes it ideal for businesses looking to modernize their customer communication strategies and boost engagement without adding complexity.

Key Features

1. Shared Team Inbox
   Centralize all messaging conversations—regardless of channel—into one collaborative workspace. Assign chats, leave internal notes, track progress, and manage follow-ups. This helps teams work efficiently and avoids duplicate responses.

2. Omnichannel Messaging
   Heymarket brings SMS, MMS, and channels like Facebook Messenger, WhatsApp, Apple Business Chat, and Google Messages into one interface. Customers can message via their preferred platform, while teams reply from one place.

3. Templates and Personalization
   Users can create message templates with merge tokens to customize messages at scale. This boosts efficiency for repetitive communication like appointment reminders, shipping updates, and onboarding sequences.

4. Automated Workflows & Campaigns
   Use trigger-based automations to reply instantly, create drip campaigns, or route incoming messages. Set up rules based on keywords, time, or user behavior—ideal for support and marketing teams alike.

5. AI Assistance
   Built-in AI features include sentiment analysis, smart reply suggestions, tone improvements, and conversation summaries. This saves time and improves message clarity, especially in high-volume teams.

6. Integrations & API Access
   Connect Heymarket with tools like Salesforce, HubSpot, Microsoft Teams, Slack, Shopify, and Zapier. The API lets developers embed messaging into their apps or automate processes across platforms.

7. Secure & Compliant Infrastructure
   Heymarket supports HIPAA compliance, TCPA compliance, SOC 2 Type II certification, SSO login, data retention controls, and role-based access—making it enterprise-ready and privacy-focused.

Use Case Highlights

• Customer Support: Reduce response time with instant replies, message templates, and internal collaboration tools. Perfect for help desks and customer service departments.

• Sales Engagement: Follow up on leads, send promotions, and close deals faster through SMS drip campaigns and personalized outreach.

• Operations & Logistics: Coordinate field teams, dispatch drivers, or update customers on order status with scheduled or automated messages.

• Healthcare & Education: Send appointment reminders, communicate securely with patients or students, and comply with privacy standards.

• Retail & E-commerce: Answer product questions, confirm orders, and notify customers about deliveries or restocks directly via text.

Benefits

• Faster Communication: Texts are read within minutes—ensuring time-sensitive updates are seen and acted on quickly.

• Higher Engagement Rates: SMS open rates (98%) and response rates (40–45%) far exceed email, improving campaign ROI.

• Improved Team Collaboration: Shared inbox and task assignment streamline internal workflows and prevent message duplication.

• Flexible & Scalable: Works for startups and large enterprises, offering both plug-and-play tools and advanced customization.

• Customer Satisfaction: Personalized, prompt communication leads to happier clients and stronger relationships.

User Experience

Heymarket offers a clean, intuitive UI across its desktop and mobile apps. Users praise the speed of setup, minimal learning curve, and ability to manage high message volumes without overwhelming the team. Features like tagging, message filters, and conversation snoozing help users stay organized. Customer support is responsive, and integrations work reliably. Whether used for support, marketing, or operations, Heymarket delivers a modern, professional communication experience that feels natural for teams and customers alike.