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Cloudtalk is a cloud service for creating a call center.
The service allows you to create a virtual telephone system for sales and customer service departments from anywhere in the world.
CloudTalk provides you with as much customer information as possible while the call is in the queue, giving you enough time to fully understand and anticipate customer requirements.
CloudTalk can automatically record all calls. After ending the call, you can listen to it directly from your Internet browser anywhere and anytime. Incoming calls are sorted into queues based on predefined rules and routed to available agents in the correct group.
Cloudtalk virtual call center software allows your sales or support staff to work remotely from anywhere of their choice. All they need is a stable internet connection and headphones.
Using advanced analytics of the call center, you can monitor the communication of your employees with customers and take action to improve communication with customers. With real-time analytics, you can track the performance of your agents in real time.
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