By integrating Nicereply with CloudTalk, you will receive important information from your customers immediately after each call from the contact center. This valuable and complex data can help you gain a deeper understanding of your customers - which is critical to delivering great customer experience.

After integrating CloudTalk with Nicereply, you can start by collecting helpful feedback from your customers. The data collection process is very simple: after completing an incoming or outgoing call, the client / caller will receive a poll via SMS / text message. To set this up, you will need to use the workflow automation feature.