CloudTalk integration with Zendesk can help you reduce the time employees waste on unnecessary tasks and have more time to take care of your customers. Your team will be able to take full advantage of call center and support software in one place, without compromise.

By linking Zendesk with CloudTalk, you can see your entire Zendesk call history (including tags, notes, sentiment scores, and more). Every incoming and outgoing call is automatically registered with Zendesk. If necessary, you can easily access the recording of conversations in the Zendesk customer profile. Moreover, voice messages, dropped or missed calls will be recorded as tasks. Once the agent is available, he will be able to contact the client.

You can easily pinpoint the biggest customer service issues by tracking important data such as average wait time, maximum wait time, average abandoned call percentage, call queue statistics. Moreover, you will be able to identify the agents that provide the best results.