Help Scout integration with CloudTalk allows you to store customer data and call history in one place - CloudTalk or Help Scout. Automatic synchronization ensures that customer data is always up to date on both systems.

Thanks to automatic synchronization of contacts, CloudTalk displays the complete history of the customer's conversations, including current conversations made in Help Scout. In turn, Help Scout shows all calls made via CloudTalk. A new conversation is automatically created in Help Scout with every new phone call, including information such as the customer's phone number, the date, time and duration of the conversation, and the conversation record.

Contacts are also synchronized. If you create a new contact in Help Scout, it is automatically created in CloudTalk and vice versa. If you update any data in an existing contact in CloudTalk, the update is automatically pushed to Help Scout and vice versa.