Integration of ProProfs Help Desk with ProProfs Project will help your business improve collaboration between customer service and sales force. The right communication between all of your internal teams will help you become a truly customer-centric business.

If your support agents are in doubt, they can convert the customer ticket into a project task and seek assistance from other departments. For example, if a customer requests information about special discounts or coupons, you can turn that ticket into a task and contact your sales team for assistance.