ProProfs Help Desk

ProProfs Help Desk is a cloud-based customer support software that equips your team with all the features you need to collaboratively and much more quickly resolve any issue.

This simple yet intuitive help desk software is designed to make it easy for customers to manage multiple mailboxes. This allows support teams to sort and filter support tickets by tags, internal notes, and prioritize urgent attention cases.

Users can create a dedicated knowledge base that dramatically reduces the number of support requests. A self-service portal is a great way to help customers find answers to frequently asked questions on their own.

You can also set up an internal knowledge base for employees to speed up employee access to documentation, manuals, guides, and advice, helping them become familiar with customer pain points and get the most out of a streamlined support process.

Since customer satisfaction depends on the performance of your team, ProProfs support provides you with the ability to track the performance of your company's support agents. The detailed rating feature allows customers to submit their valuable ratings in chats and help articles. The ability to create surveys and feedback forms is also very helpful in conducting a more comprehensive assessment. Intelligent reports help you get information that will lead to improvements.