Integration of ProProfs Chat with ProProfs Help Desk helps keep track of all missed chats as they are automatically converted into troubleshooting tickets in ProProfs Help Desk. This built-in integration allows you to manually create tickets during live chat and send them to other support operators to find detailed solutions to customer questions.

If your chat operators are disabled / unavailable, your visitors will see an online form that will help them get in touch with you faster. These questions will then be converted to tickets and can be managed through your shared mailbox.