Support in a sweet capsule
Get customer support and CRM into one capsule
The Freshdesk app for Capsule CRM combines your sales and support contacts into a single streamlined flow of information. You get to view the contact and company details of the requester from Capsule CRM, right from within Freshdesk. And when you check out the details of a contact in Capsule CRM, you can see all the Freshdesk tickets associated with them as well.

Customer love is easier
With the combined information about the customer from the helpdesk as well as CRM, agents can make sure they get the problem resolved in the first go. And with a refreshingly tailored support experience on the first date, you are sure to get some lasting love.

Conversations are forever
Your agents get to copy the replies they send to your Capsule dropbox email. All their conversations get captured as a “case” in Capsule CRM, making it easy for you to pull every piece of information about a customer.

Break-ups? That's history
Agents can search for contacts, and even add new requesters to Capsule CRM right from Freshdesk. That means contacts are always fresh, across your helpdesk and CRM. And your customer relationships are always "happily ever after..."