Mews – Cloud-Based Hotel Property Management System

Mews is an advanced, cloud-native property management system (PMS) designed to transform hotel operations through automation, data-driven insights, and an enhanced guest experience. Ideal for modern hoteliers, Mews centralizes critical operations—reservations, housekeeping, payments, and reporting—within a user-friendly, highly customizable platform. From boutique hotels to global chains, Mews helps properties improve efficiency, increase revenue, and deliver seamless service to guests.

Core Functionality

At its heart, Mews is a powerful PMS built to streamline all front and back-office hotel tasks. Staff can manage reservations, handle guest check-ins and check-outs, organize room assignments, and coordinate housekeeping workflows from any device, thanks to its fully web-based architecture. With real-time updates and cross-departmental visibility, hotel teams operate with greater speed and fewer errors.

Mews supports multi-property and multi-currency configurations, making it an excellent fit for hospitality groups and international hotel brands. Its intuitive design reduces training time and allows staff to focus on delivering personalized service rather than administrative tasks.

Reservation & Channel Management

Mews includes robust tools for managing reservations across direct channels, online travel agencies (OTAs), and global distribution systems (GDS). A built-in booking engine can be embedded into the hotel’s website, encouraging commission-free direct bookings. Real-time availability and pricing updates across all connected channels help prevent overbookings and missed revenue opportunities.

Rate plans are flexible and support dynamic pricing strategies based on demand, seasonality, or custom rules. This ensures optimal revenue generation at all times.

Guest Experience Tools

Mews enhances the guest journey from the moment of booking to post-stay engagement. Guests can check in or out online, access their room via digital key, and communicate with hotel staff through automated messaging. These tools reduce wait times at reception and empower guests to manage their stay on their terms.

Customizable pre-arrival emails, upsell offers, and tailored communication help hotels personalize each interaction, increasing both guest satisfaction and ancillary revenue.

Integrated Payment Processing

Mews offers a fully integrated payments solution that handles all transactions securely and efficiently. Payment processing is automated at various touchpoints—reservation, arrival, check-out—ensuring a seamless and PCI-compliant experience. The system supports credit cards, digital wallets, and other modern payment methods, and enables automatic settlements and receipts without manual intervention.

Housekeeping & Maintenance

The platform includes built-in tools for housekeeping and maintenance management. Housekeepers receive real-time updates about room status and cleaning priorities, while maintenance issues can be reported and tracked directly within the system. This improves room turnaround speed and reduces communication delays between departments.

Reporting & Analytics

Mews delivers in-depth analytics and reporting tools that help hoteliers understand performance, spot trends, and make data-driven decisions. Key performance indicators such as RevPAR, ADR, occupancy rates, and booking source breakdowns are accessible in real-time dashboards. Customizable reports can be scheduled or exported, giving management full control over operational insights.

Integration Marketplace

One of Mews’ standout features is its open integration ecosystem. The platform supports over 1,000 integrations, including tools for revenue management, CRM, accounting, access control, marketing, and guest services. For tech-savvy users or larger chains, Mews offers a well-documented API to build custom workflows or sync with in-house systems.

Benefits

• Automation of manual tasks, reducing labor costs and error rates

• Improved guest satisfaction through self-service tools and personalized offers

• Revenue optimization via real-time pricing controls and direct booking features

• Operational visibility with centralized dashboards and cross-department coordination

• Scalability to support independent hotels or large multi-location operations

Ideal Use Case

Mews is perfect for forward-thinking hospitality businesses looking to modernize their infrastructure. Whether managing a boutique hotel, a hostel, or a global hotel chain, Mews offers the scalability and flexibility required to keep up with evolving guest expectations and operational complexity.