Intelswift — an AI platform for customer service automation.

Intelswift is a modern AI platform for automating customer support. It helps companies handle customer requests efficiently across chat and voice channels without increasing team workload. Intelswift uses AI and LLMs to deliver natural, accurate customer conversations, enabling businesses to reduce operational costs and improve customer satisfaction.

What the platform does

• Automatically answers frequent questions via chat and voice channels, supporting 100+ languages.

• Unifies all communication channels in one interface: web chat, messengers, email, and calls.

• Seamlessly hands off complex requests to live agents when AI can’t fully resolve them.

• Lets teams build no-code automated workflows and configure agents to match business specifics.

Features

AI chat and voice agents

Intelligent agents automatically handle typical customer requests in chat and over the phone. They operate 24/7, maintain natural dialogue, and learn from the company’s knowledge base.

Omnichannel helpdesk

A single platform for communicating with customers via web chat, messengers, email, and voice calls. All conversations and tickets are available in one interface.

AI Copilot for agents

A tool for support representatives that suggests prompts and answers in real time, helping process complex requests faster and more accurately.

Knowledge base

A centralized repository of information used by AI agents to answer customers and support self-service. Users can create knowledge base articles and add them to a widget so customers can quickly find answers to common questions.

Analytics and reports

Built-in analytics to track key customer service metrics, including response time, agent workload, and AI effectiveness.

Security

The platform is designed to meet security requirements and holds GDPR, ISO, and SOC 2 certifications.

Who it’s for

Intelswift works best for:

• Customer support teams

• E-commerce and SaaS companies

• Mid-sized and enterprise businesses

It’s ideal for organizations that want to reduce agent workload, shorten response times, and improve service quality without scaling headcount proportionally.