GoTo Software Suite – Unified Business Communications and IT Support

GoTo is a comprehensive cloud-based platform that provides a robust set of tools for business communications, remote collaboration, and IT support. It is designed to meet the needs of both small teams and large enterprises looking to streamline their operations, enhance team productivity, and deliver reliable customer and employee support. The GoTo software suite brings together voice, video, messaging, webinars, remote access, and IT management into a single, user-friendly ecosystem.

Key Modules and Features

1. GoTo Connect
GoTo Connect is a unified communications solution that combines business phone systems with video conferencing and team messaging. Built on a cloud-based infrastructure, it allows teams to communicate seamlessly from any location. It includes features such as auto attendants, call routing, voicemail-to-email, call analytics, and integrations with popular CRM and helpdesk tools.

2. GoTo Meeting
This module provides secure, high-definition video conferencing for virtual meetings. It supports screen sharing, recording, virtual backgrounds, and mobile access. GoTo Meeting is widely used for internal meetings, client presentations, and hybrid team collaborations.

3. GoTo Webinar
For larger-scale virtual events and presentations, GoTo Webinar enables organizations to host webinars with hundreds or even thousands of participants. It includes engagement tools like polls, Q&A, handouts, and post-event analytics. It is used for training sessions, marketing events, and educational workshops.

4. GoTo Training
GoTo Training is tailored for delivering live training sessions online. It includes breakout rooms, tests and polls, content sharing, and attendance tracking, making it suitable for corporate training, certification programs, and onboarding.

5. GoTo Contact Center
This cloud-based contact center solution supports customer service teams with tools for managing inbound and outbound calls, live chat, performance tracking, and agent supervision. With routing options and real-time reporting, it ensures consistent and quality customer interactions.

6. Remote Support and Access
GoTo offers tools for IT professionals to remotely access devices and troubleshoot problems. This includes on-demand remote support for customers, unattended access for employee devices, and session recording. The tools work across platforms and are secured with encryption and authentication protocols.

7. Remote Monitoring and Management (RMM)
For more advanced IT administration, GoTo's RMM features let teams monitor system health, automate routine maintenance tasks, deploy software updates, and ensure device compliance. It is ideal for managing large fleets of devices remotely.

8. Mobile Device Management (MDM)
Organizations can also manage smartphones, tablets, and other mobile endpoints, ensuring devices remain secure and compliant. This includes device tracking, remote lock and wipe, application control, and policy enforcement.

Benefits

• All-in-One Platform: Combines communication and IT tools in one environment, reducing the need for multiple software providers.

• Scalable: Designed to scale with growing teams, from startups to large enterprises.

• Cloud-Based: Fully hosted in the cloud, minimizing infrastructure needs and enabling remote access.

• Security-Focused: Includes end-to-end encryption, secure user authentication, and compliance with industry standards.

• Easy Integration: Connects with tools like Salesforce, Microsoft Teams, Google Workspace, and other enterprise software.

• User-Friendly Interface: Clean design and intuitive navigation make it easy for both technical and non-technical users.

Use Cases

• Internal Communications: Streamline meetings, calls, and messaging across remote and in-office teams.

• Customer Support: Handle inquiries efficiently with the contact center and remote support tools.

• IT Operations: Remotely manage devices, resolve technical issues, and ensure infrastructure uptime.

• Virtual Training & Events: Host training, onboarding, and webinars with rich engagement features.

Ideal For

GoTo is well-suited for businesses in healthcare, education, legal, IT services, professional services, and retail. Its flexibility and modularity allow organizations to adopt only the features they need, while maintaining the option to scale up when necessary.