Conversocial was acquired by Verint in 2021 for $50 million. Its solutions have been integrated into Verint Messaging. The legal entity was dissolved in 2022. It now operates as part of the Verint platform.
Conversocial is a cloud-based solution for social customer service that can provide interaction with customers through social media channels like Messenger, Facebook, Twitter, WhatsApp, Instagram, WeChat, YouTube, etc., providing security and control. It is suitable for a variety of industries, including tourism, hotel business, retail, banking, telecommunications, utilities, and healthcare.
Conversocial provides an automatic call distribution system (ACD), which provides customer service by distributing conversations between agents. It offers a real-time reporting and tracking module that provides insight related to customer feedback and team work. The software also provides prioritization and a single mailbox for sorting and filtering social network data.
This solution also offers agent collaboration features, such as approval systems, internal notes, group routing, collision control, and unified queue. His conversation conversation function combines messages and messages from different sources into a single conversation for greater context.
Conversocial is able to integrate into the existing CRM system in the organization.
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Conversocial Alternatives
