Conversocial, 2021 yılında Verint tarafından satın alındı ve işlem 50 milyon dolara mal oldu. Çözümleri Verint Messaging’e entegre edildi. Hukuki varlığı 2022’de sona erdi. Şu anda Verint platformunun bir parçası olarak faaliyet göstermektedir.
Conversocial, sosyal medya üzerinden müşteri etkileşimi sağlayan bulut tabanlı bir müşteri hizmetleri çözümüdür. Messenger, Facebook, Twitter, WhatsApp, Instagram, WeChat, YouTube gibi kanallar aracılığıyla güvenli ve kontrollü bir şekilde müşteri iletişimi sunar. Turizm, otelcilik, perakende, bankacılık, telekomünikasyon, kamu hizmetleri ve sağlık sektörü gibi çeşitli endüstrilere uygundur.
Conversocial, müşteri hizmetlerini temsilciler arasında konuşmaları dağıtarak yürüten otomatik çağrı dağıtım sistemi (ACD) sunar. Geribildirim ve ekip çalışmasına dair içgörüler sağlayan gerçek zamanlı raporlama ve izleme modülüne sahiptir. Yazılım ayrıca önceliklendirme ve sosyal ağ verilerini sıralamak ve filtrelemek için tek bir gelen kutusu sağlar.
Bu çözüm, onay sistemleri, dahili notlar, grup yönlendirme, çakışma kontrolü ve birleşik kuyruk gibi temsilciler arası işbirliği özellikleri de sunar. Konuşma yönetimi işlevi, farklı kaynaklardan gelen mesajları tek bir sohbet içerisinde birleştirerek daha fazla bağlam sağlar.
Conversocial, kuruluşa ait mevcut CRM sistemiyle entegre edilebilir.
2025-05-19 12:50:19: Neo BPO Reduces Absenteeism and Turnover with Verint Interviewing Bot Youtube
2025-05-19 12:47:53: Verint Interviewing Bot Helps Neo BPO Boost Employee Performance Youtube
2025-05-19 12:42:25: Verint Interviewing Bot Helps Neo BPO Ensure the Right People in the Right Roles Youtube
2025-05-06 18:11:06: Claro Brazil Improves Sales Conversions and Increases Net Promoter Score with Verint Youtube
2025-05-06 18:06:03: Verint Helps Claro Brazil Capture, Measure, and Improve Sales Quality and Conversions Youtube
2025-05-06 18:00:43: Verint Helps Claro Take Call Analysis Accuracy to a New Level Youtube
2025-05-06 16:44:53: Bradesco Seguros Increases Operational Efficiency and Elevates Customer Experience with Verint Youtube
2025-05-06 16:26:00: Verint Helps Bradesco Seguros Improve Service Quality, Customer Loyalty, and NPS Youtube
2025-05-06 16:17:57: Bradesco Seguros Enhances Capacity and Efficiency with Verint Quality Bot Youtube
2025-04-28 13:00:44: How Volaris Saves Millions and Elevate CX with Verint Youtube
2023-04-03 19:20:22: With Verint Da Vinci, you can elevate #AI across the Verint Customer Engagement Cloud Platform into insights and actions.
Turn your AI ambitions into outcomes ➡️ https://t.co/uASA7VURU3 https://t.co/GZ3AZMQPQDTwitter
2023-03-31 19:54:03: Check out Episode 3 of CustomerLand by Mike Giambattista featuring Sara Richter, Omnichannel is Hard … but it is Doable! Sponsored by Verint!
Want to know how the big brands are pulling it off? Give a listen, I don’t think you’ll be disappointed.
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2023-03-31 16:37:18: Early bird gets the discounted #Engage23 tickets 🎟️ Just one more day to lock in discounted pricing! Register here → https://t.co/m61GhIoa7W https://t.co/ORX98SYvG0Twitter
2023-03-30 22:12:06: Verint The Customer Engagement Company®, announced an expanded partnership with Google Cloud to help organizations improve contact center performance through the integration of Google Cloud’s Contact Center AI and Verint Customer Engagement Platform.
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2023-03-28 21:10:22: Proven ROI for customer engagement. 📈 Estimate the business value you can achieve with Verint’s free ROI calculator → https://t.co/ABgrGk4dx1
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2023-03-28 18:35:06: Verint is excited to be taking part in Reuters Events: Insurance AI and Innovative Tech USA 2023 (Chicago, April 12-13).
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2023-03-28 18:08:19: The clock is ticking ⏰ 4 days left to save on your #Engage23 registration.
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2023-03-27 17:52:22: The countdown is on! Just 5 days left to save on your #Engage23 registration.
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2023-03-24 16:03:06: Come see Verint at CBA LIVE!
March 27-29 at the Bellagio Hotel and Resort in Las Vegas!
We will be onsite networking and meeting with our customers. Stop by for Verint sponsored refreshment break on Monday afternoon, March 27 in the exhibit hall.
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Conversocial Alternatifler
