A Conversocial foi adquirida pela Verint em 2021 por 50 milhões de dólares. Suas soluções foram integradas ao Verint Messaging. A entidade legal foi dissolvida em 2022. Agora funciona como parte da plataforma Verint.
Conversocial é uma solução baseada na nuvem para atendimento ao cliente via redes sociais, que permite a interação com os clientes por meio de canais como Messenger, Facebook, Twitter, WhatsApp, Instagram, WeChat, YouTube, entre outros, oferecendo segurança e controle. É adequada para diversos setores, incluindo turismo, hotelaria, varejo, bancos, telecomunicações, serviços públicos e saúde.
Conversocial oferece um sistema de distribuição automática de chamadas (ACD), que realiza o atendimento ao cliente distribuindo as conversas entre os agentes. Conta com um módulo de relatórios e monitoramento em tempo real que fornece insights sobre o feedback dos clientes e o desempenho da equipe. O software também oferece priorização e uma caixa de entrada unificada para organizar e filtrar os dados das redes sociais.
Essa solução também inclui recursos de colaboração entre agentes, como sistemas de aprovação, notas internas, roteamento em grupo, controle de colisões e fila unificada. Sua funcionalidade de conversa consolida mensagens de diferentes fontes em uma única conversa, proporcionando mais contexto.
O Conversocial pode ser integrado ao sistema de CRM já existente na organização.
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Conversocial Análogos
