Conversocial è stata acquisita da Verint nel 2021 per 50 milioni di dollari. Le sue soluzioni sono state integrate in Verint Messaging. L’entità legale è stata liquidata nel 2022. Ora fa parte della piattaforma Verint.
Conversocial è una soluzione basata sul cloud per il servizio clienti tramite social media, che consente l’interazione con i clienti attraverso canali come Messenger, Facebook, Twitter, WhatsApp, Instagram, WeChat, YouTube, ecc., garantendo sicurezza e controllo. È adatta a diversi settori, tra cui turismo, ospitalità, vendita al dettaglio, banche, telecomunicazioni, servizi pubblici e sanità.
Conversocial offre un sistema di distribuzione automatica delle chiamate (ACD), che consente di gestire il servizio clienti distribuendo le conversazioni tra gli operatori. Dispone di un modulo di reportistica e monitoraggio in tempo reale che fornisce informazioni sul feedback dei clienti e sul lavoro del team. Il software offre anche funzionalità di prioritizzazione e una casella di posta unica per ordinare e filtrare i dati dei social network.
Questa soluzione include anche strumenti di collaborazione per gli agenti, come sistemi di approvazione, note interne, instradamento di gruppo, controllo delle collisioni e una coda unificata. La funzione di gestione delle conversazioni unifica i messaggi provenienti da diverse fonti in un'unica conversazione, offrendo un contesto più completo.
Conversocial può essere integrato con il sistema CRM esistente dell’organizzazione.
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2023-03-31 19:54:03: Check out Episode 3 of CustomerLand by Mike Giambattista featuring Sara Richter, Omnichannel is Hard … but it is Doable! Sponsored by Verint!
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2023-03-30 22:12:06: Verint The Customer Engagement Company®, announced an expanded partnership with Google Cloud to help organizations improve contact center performance through the integration of Google Cloud’s Contact Center AI and Verint Customer Engagement Platform.
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2023-03-28 18:35:06: Verint is excited to be taking part in Reuters Events: Insurance AI and Innovative Tech USA 2023 (Chicago, April 12-13).
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2023-03-24 16:03:06: Come see Verint at CBA LIVE!
March 27-29 at the Bellagio Hotel and Resort in Las Vegas!
We will be onsite networking and meeting with our customers. Stop by for Verint sponsored refreshment break on Monday afternoon, March 27 in the exhibit hall.
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