Cloudbeds – All-in-One Hotel Management Software

Cloudbeds is a cloud-based hospitality management platform designed to simplify hotel and property operations through a unified system. Launched in 2012, it has become a go-to solution for independent hotels, hostels, and B&Bs across more than 150 countries. Cloudbeds combines a powerful property management system (PMS), booking engine, channel manager, and revenue management tools into a single interface. By eliminating fragmented systems, it allows operators to save time, reduce overbookings, and drive more direct bookings. With 24/7 support, a growing marketplace of integrations, and tools tailored to increase guest satisfaction, Cloudbeds is ideal for hospitality businesses looking to scale with efficiency and control.

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Key Features

Property Management System (PMS)
Cloudbeds’ PMS centralizes operations with a user-friendly dashboard where staff can manage reservations, check guests in or out, and assign housekeeping tasks. It offers calendar views, guest profiles, and task automation to improve front desk efficiency.

Channel Manager
Connected to over 300 OTAs and metasearch sites (like Booking.com, Expedia, and Airbnb), the channel manager keeps inventory, availability, and pricing synced across platforms in real time—minimizing double bookings and manual work.

Booking Engine
The Cloudbeds booking engine integrates into your website, allowing guests to book directly without commissions. It supports promo codes, room add-ons, and secure payments, increasing the chances of conversion and upselling.

Revenue Management (PIE)
With the Pricing Intelligence Engine (PIE), properties can optimize rates using competitor insights, occupancy forecasts, and automated rules. This helps hoteliers boost revenue without constant manual intervention.

Analytics and Reports
Cloudbeds offers customizable reports and dashboards to track KPIs like occupancy, RevPAR, and revenue trends. Operators use this data for smarter decision-making and identifying business growth opportunities.

Multi-Property Management
For groups and hotel chains, Cloudbeds supports centralized control across multiple properties, allowing managers to share rate plans, run consolidated reports, and streamline workflows.

Marketplace Integrations
Cloudbeds features an app marketplace with 20+ integrations, including payment gateways, CRM tools, point-of-sale systems, and more—enabling full connectivity without complex setups.

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Use Case Highlights

• Small Hotels & B&Bs: A 12-room coastal inn uses Cloudbeds to simplify check-ins, reduce OTA reliance, and run reports with minimal staff.

• Hostels: A hostel with mixed dorms manages multi-bed assignments, automates guest emails, and integrates with local POS systems.

• Hotel Groups: A boutique hotel chain controls five properties through one dashboard, ensuring consistent pricing and branding while tracking performance at each location.

• Vacation Rentals: An apartment rental company connects their listings to Airbnb and Booking.com, syncing calendars automatically and avoiding double bookings.

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Benefits

• Increased Direct Bookings: Commission-free reservations through the booking engine raise profit margins.

• Operational Efficiency: Automated workflows save hours weekly for front desk, housekeeping, and revenue teams.

• Better Guest Experience: Automated messages and upsells improve communication and guest satisfaction.

• Revenue Growth: Smart pricing tools and occupancy insights help properties stay competitive.

• Scalability: From one room to multiple properties, Cloudbeds supports growth without requiring system changes.

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User Experience
Users praise Cloudbeds for its intuitive interface and quick onboarding, often requiring just a few days of training. The system’s drag-and-drop reservation calendar, visual dashboards, and mobile accessibility make it easy to manage daily operations from anywhere. While some users note occasional issues with rate syncing or support response times, most agree that Cloudbeds delivers strong value, especially for properties seeking an all-in-one solution without needing expensive custom software. Cloudbeds University and live support ensure that teams are never alone, even during high seasons.

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