Nicereply integration with LiveAgent helps large companies get feedback on their LiveAgent support.

Through this integration, you will gain a deeper understanding of your customers, not just stopping at measuring customer satisfaction. You can find out if it is difficult to be your client and see how loyal your clients are to you and your products.

Personalize your surveys by adding additional questions or modifying existing ones without any coding knowledge. Choose how detailed you want the answer to be using the different rating scales.

In case the client does not provide his name in the contact form Nicereply will automatically add it based on the ticket ID, so you will not need to ask for a name in your surveys.