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ServiceNow is a project management platform for helpdesk automation, IT service management, customer service, and more.
The platform includes core capabilities that allow you to quickly and efficiently automate workflows and run them at any scale. You will be able to provide uninterrupted customer service from problem to solution. Resolve issues before customers know about them and extend the AI self-service experience.
You will also be able to identify problems early with event monitoring and analytics, and inform customers that they are having serious problems before they encounter them. To increase the speed of service and provide an individual approach to each client, you can use knowledge bases, chat bots and communities.
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