ServiceNow's integration with Dialpad gives your teams a single, easy-to-use platform for calling, messaging, and service requests. Plus, with real-time dashboard and service level alerts, you can redirect callers to the right agent.

When agents are receiving calls, Dialpad will search your contacts to match and display contextual information about the customer during your active call. During active calls, agents will be able to view, open and update incident reports directly from their Dialpad desktop or mobile app.