TeamSupport's ServiceNow integration offers real-time updates to simplify and streamline internal communications for technology companies.

The integration links support tickets in TeamSupport with incidents in ServiceNow Incident Management for faster resolution, greater transparency, and improved collaboration across multiple departments and divisions.

For example, if you work with MSPs (Managed Service Providers) or have an IT department that manages provisioning, you may find that there are times when your support agents require something from them in order to complete a support ticket. Instead of creating another ticket and updating two separate systems (TeamSupport and ServiceNow), agents can work on the same system and receive instant updates on incidents without additional work.