Dixa is a cloud-based customer service that allows agents to provide support via phone, email and live chat. Created for incoming call centers, contact centers and small businesses, users can access the platform from anywhere in their browser.

All types of calls, such as calls, emails and chats, are placed in a queue and automatically sent to the appropriate agents, and the call data is converted to real-time analytics. Dixa offers phone features such as VoIP, advanced routing, IVR, and callback for connecting clients with agents. This email solution supports automatic responses, and chat widgets can be customized, offer menu options, hide URL-based parameters and triggers.

Integration allows teams to see customer order information from other systems in the interface through contact recognition.

Dixa is a conversational customer service platform that helps companies deliver a personalized and scalable service experience. It combines powerful AI with a human touch to enable customer service teams to manage conversations across all channels, including phone, email, chat, and social media.

Dixa's platform offers a variety of features to help companies improve their customer service, including:

• A contextual customer view that gives agents all the information they need to resolve customer issues quickly and efficiently
• Dynamic knowledge that provides agents with real-time access to the latest product information and FAQs
• A conversation timeline that displays all customer interactions in one place, making it easy for agents to track the progress of each case
• Intelligent routing that automatically assigns conversations to the most qualified agents
• Reporting and analytics that give managers the insights they need to improve their team's performance

Dixa is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia.