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Kayako - это веб-сервис для обслуживания клиентов. Сервис может вести поддержку по электронной почте, а так же принимать заявки: через чат, звонки или центр самообслуживания.
Возможности и функции Kayako:
- Приём заявок с помощью электронной почты.
- Чат для службы поддержки и веб-сайта.
- Мониторинг посетителей.
- Регистрация телефонных звонков.
- Центр самообслуживания.
- Пользовательские поля в заявках, чатах и карточках клиентов.
- Профили клиентов и организаций в CRM.
- Мобильные приложения под iOS, Android, Windows и Blackberry.
- Готовые отчёты службы поддержки.
- Пользовательские отчеты.
- Автоотправка на e-mail.
- Многоязычная поддержка клиентов.
- REST API для интеграции.
2022-08-10 15:31:03: Ever heard of Knowledge Management?
https://t.co/Q00qftpKYS Twitter
2022-07-27 16:32:18: Ever thought about how customers perceive you and how that impacts customer experience?
#customersuccess #success #omnichannel
https://t.co/lqEN0eiwYv Twitter
2022-07-20 13:27:10: What is the best way to engage with your customers: Social media, website, messenger app, live support? You no longer have to settle for one, you can use all of them and still be on top of customer requests.
#success #customerexperience #CustomerSuccess
https://t.co/C0BO0PloSt Twitter
2022-06-15 07:05:22: What is the Customer Journey and why is it important?
#customersuccess #success #customerjourney #customerservice
https://t.co/Cv8ZtoY4AC Twitter
2022-06-08 14:54:58: #changelog Kayako Engineering Update.
? https://t.co/Z5vuEr1zur Twitter
2022-06-08 10:23:02: Still handling customer queries using your email? Highly inefficient particularly if you want to scale. Here are 5 best shared inbox tools to help your team stay on top of customer requests.
#success #customersuccess #customerservice
https://t.co/sGWStn0UB3 Twitter
2022-05-26 07:57:51: Did you know that 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options?
#success #CustomerSuccess #selfservice #helpdesk
https://t.co/3ZaeCJWhr6 Twitter
2022-05-18 11:02:11: What does a good customer service experience mean to your customers?
#frictionless #success #customersuccess #customerexperience
https://t.co/A2psjsjZUl Twitter
2022-05-16 12:44:00: #changelog Kayako Release Notes - April 2022.
Kayako Release Notes for April 2022 are published below:
https://t.co/BbjKF89Hdr.
? https://t.co/VJkN2cNjy0 Twitter
2022-05-04 10:32:57: All organizations have an Internal Knowledge Base under one from or the other. Why not provide the same functionality to your users?
#CustomerSuccess #success #customersatisfaction
https://t.co/AfSGxwsL3v Twitter
Аналоги
Kayako Интеграции
