UserWay – AI-Powered Web Accessibility Solution

UserWay is an AI-driven digital accessibility platform designed to help businesses create inclusive, compliant websites quickly and efficiently. Founded in 2016 and now part of Level Access, UserWay focuses on simplifying compliance with global accessibility standards, including WCAG 2.1/2.2 AA, ADA, Section 508, and EN 301 549. Its core product, the UserWay Accessibility Widget, integrates easily with almost any website or e-commerce platform, automatically identifying and addressing common accessibility issues. By providing tools for users with disabilities—such as text-to-speech, keyboard navigation support, and color contrast adjustments—UserWay enhances user experience while reducing legal risks and boosting overall site usability.

Key Features

Accessibility Widget – A one‑click installation widget that scans websites, identifies accessibility issues, and provides real-time adjustments such as text resizing, dyslexia-friendly fonts, color contrast fixes, and voice navigation.

Automated Compliance Scanning – AI-powered scanning and reporting tools detect WCAG violations like missing alt text, keyboard navigation gaps, and contrast errors, allowing faster remediation and proactive compliance management.

Accessibility Statement Generator – Automatically creates a professional accessibility statement for websites, helping organizations demonstrate commitment to inclusivity and legal compliance.

PDF and Video Remediation – Services to make non-HTML content, such as embedded PDFs and multimedia, accessible through captions, transcripts, and tagging for assistive technology.

Cross-Platform Support – Easy integration with popular platforms, including WordPress, Shopify, Wix, Squarespace, Webflow, and custom-built websites, ensuring broad usability for diverse businesses.

Use Case Highlights

• E-commerce websites aiming to meet ADA and WCAG compliance while providing better navigation for customers with visual or cognitive impairments.

• Educational institutions delivering accessible online learning materials and improving access for students with disabilities.

• Corporate websites that need to meet global accessibility regulations, minimizing risk of lawsuits and improving public image.

• Government portals mandated to comply with Section 508 and similar local regulations, ensuring fair access to public digital services.

Benefits

• Legal Risk Mitigation – Aligning with ADA and WCAG AA guidelines reduces the likelihood of accessibility-related lawsuits and complaints.

• Inclusive User Experience – Tools like dyslexia-friendly fonts and screen reader enhancements ensure all visitors, including those with disabilities, can access and engage with website content.

• Quick Deployment – Lightweight installation with minimal coding allows businesses to implement accessibility solutions in minutes.

• SEO and Engagement Boost – Accessible websites often rank higher on search engines and provide improved usability for all users, leading to better engagement and conversions.

• Scalable Solutions – Flexible plans support websites of all sizes, from small blogs to enterprise-level platforms with millions of page views.

User Experience

UserWay’s interface is designed to be non-intrusive for visitors while offering rich customization options for website owners. Users can toggle features such as contrast adjustments, text magnification, or keyboard-only navigation without disrupting overall site design. Administrators benefit from automated scanning reports and step-by-step guidance on resolving detected issues, eliminating the need for deep technical expertise. Although some accessibility experts debate the limitations of overlay solutions, many businesses adopt UserWay for its speed, ease of use, and ability to demonstrate proactive compliance efforts. Overall, it offers a balanced approach for organizations seeking immediate accessibility improvements with minimal disruption to existing workflows.