Netrox SC is a cloud-based customer relationship management (CRM) software that specializes in live chat support. This allows website visitors to click on the built-in chat window, and agents can directly answer their questions.

Netrox SC users have access to a toolbar where they can see chat screens containing information about visitors, such as name, phone number, email address, location, what page they are on users' websites, and more.

Users can also constantly see a live list of visitors on their websites, and they can start a conversation with any visitor from this screen. Netrox SC also includes automatic chat initiation, so the online system starts conversations with visitors based on user rules.

This system includes an analytical module where users can view reports on customer satisfaction levels and assess the effectiveness of agents.