Virtual PBX by Binotel

Virtual PBX by Binotel is a unified system designed for efficient management of calls and customer interactions.

It suits companies of any size — small, medium, or large businesses — for whom high-quality customer communication is essential.

Today, more than 25,000 companies across Ukraine and around the world use Binotel Virtual PBX.

Key Features 

Call Recording

Every conversation with clients is recorded and stored. Your managers won’t forget important details, and you can monitor service quality at any time.

Multichannel Mobile Numbers

Your company’s mobile number can handle two or more simultaneous calls. Clients no longer have to wait on the line, allowing you to receive more inquiries and increase sales.

Group Call Distribution

Incoming client calls are directed to all available managers simultaneously. This speeds up response times, reduces missed calls, and shortens client waiting time.

Missed Call Control

All missed calls are logged in a dedicated section of the system until a manager calls the client back. This ensures that no orders are lost due to busy lines or human error.

CRM Integration

Each call and recording is automatically logged in your CRM and stored in the client’s profile. This speeds up and streamlines manager workflow and helps close more successful deals. The system supports over 100 CRM integrations across various businesses.

Reports and Analytics

The system automatically generates detailed reports: number of calls received, manager workload, and customer waiting times. This helps identify weak points and improve performance.

Voice Menu and Greeting Messages

First impressions of any company start with a voice message. A professional greeting, business hours announcement, or promotional message helps create a strong and positive image of your company — even before a conversation with a manager begins.

Call Request Button (Website Widget)

The widget converts website visitors into leads directly from your site. A client leaves his phone number in one click, and you call back within 30 seconds. It’s a simple and effective way not to lose potential customers.

Automatic Feedback Collection (Feedback Call)

This feature allows clients to leave a rating immediately after a conversation. You receive real, instant feedback, understand how your managers perform, monitor your reputation, and promptly address issues.

Mobile Employee (Pocket Line)

You can connect couriers and other mobile staff to the Virtual PBX. All calls are logged and recorded, while clients see only the corporate phone number — ensuring privacy and full control over communication.

Use Cases

Sales Department of the Company: With the Virtual PBX features, clients experience high-quality and professional service. This increases the number of closed deals and eliminates the issue of lost clients.

Customer Support Department of the Company: All conversations are automatically recorded, and managers can view analytics from day one. This ensures consistent service quality and helps optimise team performance.

Businesses with Remote Employees: Even when working from home or on the go, the team remains under control. The owner can listen to calls, review complex cases, and train employees using real examples.

For Salons, Medical Centres, and Online Stores and Networks: These businesses choose Virtual PBX to ensure no client is left unattended. Every call matters whether for large or small businesses, as each missed one means a lost opportunity.

Advantages

• Increased Revenue — Faster call handling leads to more orders and successful sales.
• Enhanced Customer Loyalty — Clients don’t wait on hold and receive prompt, high-quality service, increasing trust in your company.
• Reduced Client Losses — Missed calls are saved, allowing you to call back and recover potential sales.
• Preserved Communication History — CRM integration keeps complete call history, conversation details, and manager notes, ensuring no information is lost.
• Time Efficiency for Management — Call recordings and analytics allow managers to monitor employee performance without constant supervision and get a real-time view of the department’s activity.

Support and Bonuses

Each connection process is managed by a personal manager: he will quickly configures the system to suit your business needs and tasks, teach you how to use it, and remain available to assist you every step of the way.

Additionally, businesses receive one month of free access to either Online Chat (a widget that converts website visitors into leads) or SmartCRM (an intelligent sales management tool) — both designed to enhance customer communication.

User Experience

Users highlight that the connection process is fast and hassle-free, noting that ‘everything was organised professionally and efficiently.’ For beginners, the service is described as a ‘real  find’ — offering reliable connectivity, an intuitive interface, and full support at every stage. The service team consistently earns high ratings: 4.4 out of 5 on Google and 4.9 out of 5 for customer care and technical support. Clients also praise the pricing plans, emphasizing that the tariffs are fair and transparent — allowing businesses to pay only for the features they actually need, with no hidden fees.

 

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