Gainsight integration with Zendesk gives both teams the tools to share and collaborate so they can deliver the best customer experience on both sides of the playground.

Your support team will always have up-to-date customer and status information for your company. For example, if the Support Service receives a request for certain actions, the person responsible for fulfilling the request will be able to see what actions the client performed before.

You can also create reports on Zendesk data using the Gainsight reporting tool and include them in your dashboards.