vTiger CRM is an online system for managing customer relations (CRM). It is a branch from another product called SugarCRM. This solution from the CRM sphere is aimed at automating the tasks of small and medium-sized companies involved in the B2B segment with a long sales cycle. vTiger CRM is based on the LAMP / WAMP link.
Features of vTiger CRM:
- Commercial offers for potential audience.
- Accounts - archive of accounts.
- Archive of orders from customers for sale, as well as purchases of products and services.
- Catalogs with support for price lists of products.
- The tool for adding and collecting various data on contacts, counterparts, transactions, products, bills and orders.
- Company's product archive.
- Services catalog of the company.
- Data on customers who already use the services.
- Manager PBX with the ability to integrate CRM with Asterisk.
- Support of customer requests for services after transactions.
- FAQ with a list of questions and answers (knowledge base).
- Calendar for storing notes about meetings, calls and tasks.
- Notes for making new information about contacts and other elements of the system.
- Project management taking into account the types and time of interaction with customers.