Userlike
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Userlike was acquired by Lime Technologies and later repositioned under the Lime Connect brand. It was not simply shut down; instead, it evolved from a standalone live chat product into a broader AI-driven customer messaging platform with expanded omnichannel positioning.
Userlike was a customer messaging and live chat platform designed to help businesses communicate with website visitors and customers across multiple channels. Originally positioned as a modern support and sales communication tool, it enabled companies to manage live chat, messaging apps, and customer interactions from a unified interface. The platform became known for combining website chat with channels such as WhatsApp, Facebook Messenger, Telegram, email, and SMS, making it easier for teams to centralize conversations and respond faster.
Its appeal came from serving both support and sales use cases. Businesses could use Userlike to answer questions in real time, qualify leads, automate basic replies, and improve the customer experience without forcing users into slow email exchanges. It also offered chat widgets, agent routing, canned responses, analytics, chatbot elements, and integrations with CRM and helpdesk ecosystems. In practice, Userlike was part live chat software, part messaging hub, and part customer communication workspace.
The project was especially relevant for companies that wanted a more conversational approach to customer service and digital engagement. Over time, as the market shifted toward omnichannel communication and AI-assisted support, Userlike evolved beyond simple website chat and became part of a broader customer messaging vision focused on automation, AI, and scalable digital conversations.
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