Trengo is a collaboration platform that provides enterprises with a shared inbox to manage team communication and customer interactions across multiple channels such as WhatsApp, email, chat, social media platforms, and voice calls.

This allows teams to track automated customer messages, tag colleagues in internal email, schedule conversations, post notes or comments, and receive push notifications of customer interactions through mobile apps.

Using Trengo, businesses can attach documents to email conversations, send delivery reports to customers, and use email templates or standard responses to quickly resolve customer inquiries. Managers can filter submitted tickets based on commands, folders or shortcuts, create follow-up emails, or search and retrieve previous interactions from the database.

Businesses can use a drag-and-drop interface to create conversational chatbots and embed them in multiple communication channels to improve customer engagement with the brand. The Trengo live chat widget allows employees to interact with website visitors, set up triggers and automatic greetings, and forward customer requests to specific teams.